FAQ

Placing an order is very easy! On our site, you can place an order at any time.You can find products by typing keywords in the search bar, or by browsing our different menus. Depending on the type of product you are looking for, you can then choose from one or more variants on its page: colour, dimensions, model, quantity, etc. You can then select it with a single click on the “Add to cart” button.

Your order confirmation email may have arrived in your spam. We, therefore, invite you to check your spam.

When you place an order at your Ballerinanails store, it is processed by our execution center within 1 to 2 working days. Then your item will be shipped within 5 business days. Normally you can expect your nail products to arrive within 2-4 weeks.In very exceptional cases (post strike, holidays, …) So shipping could take just a tad longer. Don’t worry, we got your back, as soon as your order ships you will receive an email confirmation along with a tracking number. if your package does not arrive at destination after 8 weeks, we will resend it to you or we will refund you in full. Rest assured, this only happens in 0.01% of cases.If the delay seems long, don’t worry: your order is on the way to your home

Our site is completely secure and hosted by an HTTPS server which guarantees your protection and that of all of your personal data.We collaborate among other things with VISA, Mastercard and Paypal which are world leaders who would not allow the viability of a shop like ours if the rate of dissatisfied customers was important.

In order to offer you very profitable prices but also to avoid important costs while guaranteeing quality items, we collaborate with suppliers based in China, Poland and Hong Kong. The routing of these to the places of destination obviously takes time. The deadlines also vary according to your location.

Ballerinanails store ships many products every day all over the world.If you cannot find the answer to your question, please send us an email at contact@ballerinanails.com We respond within 24 business hours.